Unit Knowledge Guide-AURACA103 Build customer relations in an automotive workplace Qualification Core units BSBCRT311 Apply critical

Core units BSBCRT311 Apply critical thinking skills in a team environment BSBPEF201 Support personal wellbeing in the workplace BSBSUS211 Participate in sustainable work practices BSBTWK301 Use inclusive work practices BSBWHS311 Assist with maintaining workplace safety BSBXCM301 Engage in workplace communication Elective units BSBDAT201 Collect and record data Group A BSBTEC301 Design and produce business documents Group A BSBTEC302 Design and produce spreadsheets Group A BSBTEC303 Create electronic presentations Group A BSBWRT311 Write simple documents Group A BSBPMG430 Undertake project work Group B BSBCRT412 Articulate

Units of competency CHCAGE001 Facilitate the empowerment of older people CHCHCS001 Provide home and community support services CHCCCS025 Support relationships with carers and families CHCCCS011 Meet personal support needs * We can develop additional elective units that are not listed on request (Please contact us for further information)

store and maintain stock SITHFAB022 Clean and tidy bar areas SITHKOP009 Clean kitchen premises and equipment SITHFAB025 Prepare and serve espresso coffee SITXINV007 Purchase goods BSBCRT201 Develop and apply thinking and problem solving skills BSBSUS211 Participate in sustainable work practices SITXFIN009 Manage finances within a budget * We can develop additional elective units that are not listed on request (Please contact us for further information)

assess and control safety risks Elective units SITXINV002 Maintain the quality of perishable items SITXHRM001 Coach others in job skills SITXFSA001 Use hygienic practices for food safety SITHFAB002 Provide responsible service of alcohol SITHFAB004 Prepare and serve non-alcoholic beverages SITHFAB005 Prepare and serve espresso coffee BSBWOR203 Work effectively with others SITHCCC006 Prepare appetisers and salads SITHCCC007 Prepare stocks

Unit Knowledge Guide-AURACA103 Build customer relations in an automotive workplace Qualification Core units BSBCRT311 Apply criticalOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner