Self-Study Guide-AURAMA004 Maintain business image in an automotive workplace CRICOS Policies and Procedures facilitate and review all aspects

facilitate and review all aspects of case management If you require RPL Kits with comprehensive benchmarking

or bridging programs

environmental sustainability and anti-discrimination practices in an ICT workplace ICTICT426 Identify and evaluate emerging technologies and practices Elective units ICTTEN416 Install

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations If you require RPL Kits with comprehensive benchmarking

Self-Study Guide-AURAMA004 Maintain business image in an automotive workplace CRICOS Policies and Procedures facilitate and review all aspectsOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the