Unit Knowledge Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers ICT Stage 2: Includes:

Stage 2: Includes:

Units of competency CUACNM311 Move and store collection material CUAPRE401 Implement preventive conservation activities BSBINS604 Contribute to collection management BSBINS601 Manage knowledge and information * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRXCEG006 Provide online customer service SITHFAB002 Provide responsible service of alcohol If you require RPL Kits with comprehensive benchmarking

literacy and numeracy skill development TAELLN814 Design programs to develop adult language

Unit Knowledge Guide-SIRXCEG008 Manage disrespectful, aggressive or abusive customers ICT Stage 2: Includes:Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner